Floormart have been supplying the trade and domestic customer with quality flooring products for over 20 years.
Floormart Sales Director - Steve, approached Aylis to see if we could help them build a new, modern ecommerce website. Steve and his fellow directors were unhappy with their website; specifically a lack of features and poor support. We are delighted to say that Floormart are now using Bigcommerce (our recommended ecommerce solution) to power their website and a custom Bigcommerce Design provided by Aylis. We recently caught up with Steve to discover how the new site is performing and his thoughts on our service as a whole.
When asked to comment on the process, Steve had this to say:
“ We cannot fault the service we received from Aylis. Second to none! We were kept up to date every step of the way and never had any issues with communication. We could contact them at anytime with any queries and were always made to feel welcome. Even now, Aylis remain pro active with our growing needs and jump right on requests we have. We've found in the past with other design companies that we were left in the dark and made to feel like we were asking too much. Aylis feel like an integral part of our team. ”
We then asked Steve for his thoughts on the quality of work:
“ The design is stunning, from the initial concept right through to the live site. Our previous design was weak and out of date. Aylis really did us proud with our new design and have shown on many occasions they are in it for long haul. ”
We enquired how the new software compared to the old:
“ Bigcommerce is an amazing and extremely capable platform. It has many features built in that our old platform could only dream about. Order management is clear, fast and concise, making our invoicing very simple. There are many ways of communicating with our customers including emails that are sent to the customer at every stage of their order. Inventory options are very comprehensive and have allowed us to promote our products in ways we never thought possible. Large product photos, video embedding and lots of extra info fields are all things we didn't have previously. The marketing capabilities are substantial and seem very Google friendly. We have found our conversion rate is just going up and up. ”
We wondered if they'd had any positive customers comments:
“ We've had many compliments on our site. Both in terms of design and functionality. This is reflected by our suppliers who have said they are over the moon about being featured on site of such high quality. We're now also getting interest from larger blue chip companies and other organisations that we have never dealt with in the past. Customers find it easy to use and have also commented on how pleasing it is to look at. We are light years ahead of where we were before our Aylis makeover. ”
On comparing sales before and after working with Aylis:
“ Since implementation of Bigcommerce and the amazing design work provided by Aylis, we have seen a very promising increase in both traffic and conversion. In the last three months we have seen a growth of over 30%. We know our site will continue to grow and over time exceed our expectations. Our previous site made it hard for customers to buy from us at times. The new site makes it a breeze. ”
When asked to sum up the experience, Steve said:
“ We really can't fault Aylis, highly recommended. From contacting them for the first time, right till the final stage of completion, we felt looked after and in safe hands. If you're looking for a proactive, up to the minute design company then Aylis is the answer! We would welcome anyone who wants to contact us about our experience. ”